Soft Balance Soft Dog Food: Frequently Asked Questions

Soft Semi-Moist Texture & Kibble Size

1. What is Soft Balance semi-moist kibble, and how is it different from regular dry kibble?

Soft Balance combines the best of dry and wet food, with an ideal moisture content of up to ~22%. Thanks to its moisture-locking structure, the kibble is soft, spongy and chewy, preserving its nutrients and releasing a rich, savory aroma that appeals to dogs far more than dry kibble.

2. What size and shape are Soft Balance kibbles?

The kibble is brown and cylindrical, in a standard 9 mm size. Its soft, pliable texture makes it very easy for dogs to chew and swallow, with none of the hardness of dry kibble.

3. Will 9 mm kibble be too big for small dogs like Poodles or Pomeranians?

Not at all. This is a soft, spongy kibble that crumbles gently when bitten, so it does not require the strong bite force of a 9 mm dry kibble.

4. Can puppies that are just starting solid food, or senior dogs with weak teeth, eat this food?

Especially suitable. The soft ~22% moisture texture is gentle on the gums of newly weaning puppies, and it is an ideal nutrition solution for senior dogs with poor dental health, missing teeth or weak jaw muscles.

Proprietary Fermentation Technology & Digestive Health

5. What makes Soft Balance's proprietary fermentation technology special?

Soft Balance uses a technique that ferments ingredients with probiotics and hydrolyzes nutrients, protected by a patent registered in South Korea (Patent No. 10-2106623).

6. How does hydrolyzing the nutrients in the kibble benefit my dog?

This technique breaks complex protein chains down into very small amino acid molecules, making nutrients easier for your dog's digestive system to absorb and helping reduce the risk of food allergies.

7. Will this food help dogs with sensitive stomachs, tummy rumbling and diarrhea?

Yes, it is well suited to them. The probiotic fermentation process helps limit the growth of harmful bacteria in the gut, supporting firmer stools and reducing uncomfortable tummy rumbling in dogs.

8. Can Soft Balance help underweight dogs with poor absorption gain weight?

Protein hydrolysis and biological fermentation technology provide strong support for lean dogs and those with poor nutrient absorption, helping the body make full use of its nutrition and recover a healthy condition.

Allergy Support & the “5FREE” Standard

9. What is a grain allergy in dogs, and what are the symptoms?

A grain allergy occurs when a dog's immune system overreacts to foreign proteins in grains (corn, wheat, soy, etc.). Common symptoms include skin inflammation, intense itching, vomiting, red inflamed ears and prolonged diarrhea.

10. How does Soft Balance help with grain allergies?

The recipe uses ingredients that are hydrolyzed into very small protein molecules, so the immune system is less likely to recognize them as foreign allergens. It is also completely gluten-free, which helps minimize grain-related allergic reactions.

11. What does the “5FREE” standard on Soft Balance packaging include?

Soft Balance makes five commitments for your pet's long-term health: No Gluten – No Artificial Colors – No Artificial Flavors – No Added Salt – No Added Sugar.

12. What are the long-term benefits of kibble with no added salt or sugar?

Removing added salt and sugar helps reduce the filtering workload on the kidneys, supports healthy blood pressure and heart health, and helps lower the risk of diabetes and obesity.

Functional Formulas & Targeted Nutrition

13. What Soft Balance product lines are available?

The range is divided by function and flavor:

1. Orange Bag (Skin & Intestinal): supports skin, coat and gut health.
2. Green Bag (Joint & Intestinal): supports joint and gut health.

14. How does the Green Bag (Joint & Intestinal) formula support joint health?

This formula is enriched with a targeted joint-care blend: MSM, Glucosamine, New Zealand green-lipped mussel, L-lysine, plus Vitamin D and Manganese. Together they help protect joint cartilage, ease discomfort from joint inflammation and support healthy joints over time.

15. Which dogs should get the Green Bag (Joint & Intestinal) formula first?

It is especially valuable for growing puppies developing their skeletal structure, senior dogs with joint degeneration, and breeds prone to joint problems such as Poodles, Corgis, Dachshunds and Golden Retrievers.

16. Which ingredients in the Orange Bag (Skin & Intestinal) formula support a healthy skin and coat?

The formula uses fresh salmon rich in Omega-3 together with DL-methionine, Vitamin E and Zinc to help restore healthy skin and nourish a glossy, soft, silky coat.

17. Should dogs that shed heavily or have sensitive skin choose the Orange Bag?

It is a top choice. Omega-3 from fresh salmon and organic zinc help soothe skin irritation, reduce dandruff and flaking, and noticeably reduce seasonal shedding.

Nutritional Value, Origin & Safety

18. What is the guaranteed analysis of Soft Balance?

Soft Balance offers a well-balanced nutrient profile: Crude Protein (min.) 27%, Crude Fat (min.) 10%, Crude Fiber (max.) 8.0%, Moisture (max.) 22%, Crude Ash (max.) 9.0%, Calcium (min.) 0.8% and Phosphorus (min.) 0.7%.

19. Who makes Soft Balance, and where does it come from?

Soft Balance is made in South Korea by ATBIO, a trusted manufacturer specializing in premium functional pet nutrition.

20. What international quality certifications does the product hold?

Soft Balance is produced under leading international food safety certifications: HACCP, ISO 14001 and ISO 22000.

21. Who is the exclusive importer and distributor of Soft Balance in Vietnam?

Soft Balance is imported and exclusively distributed in Vietnam by Fusion Group Co., Ltd.

Feeding, Packaging & Storage

22. Will a very picky dog eat Soft Balance?

The soft, spongy texture and the natural, meaty aroma created during fermentation appeal strongly to a dog's sense of smell, winning over even dogs that are lazy chewers or have long been picky about dry kibble.

23. Do I need to soak Soft Balance in water before feeding?

No soaking is needed. The kibble already has an ideal semi-moist texture (~22% moisture) and is naturally soft, so simply open a sachet and serve it directly.

24. How is the 1.2 kg bag of Soft Balance packed inside?

The 1.2 kg bag contains 12 convenient 100 g sachets. This design limits the kibble's exposure to air, protects against moisture and mold, and keeps the food fresh until the very last meal.

25. How should I store the 100 g sachets once opened?

If your dog doesn't finish a 100 g sachet right away, simply fold the top over tightly or clip it closed and keep it in a cool, dry place away from direct sunlight. Refrigeration is not necessary and may make the kibble hard and dry.