PRIVACY POLICY

I. Purpose of Personal Information Collection

The collected information will help us: Support customers when purchasing products, provide consultation and answer customer inquiries, and provide customers with our latest information when changes occur.

To access and use some services on our website, you may be required to register your personal information with us (Full Name, Contact Phone Number, Email, etc.). All declared information must ensure accuracy and legality. We shall not be held responsible for any legal issues related to the declared information.

We may also collect information about the number of visits, including the number of pages you view, the links you click, and other information related to connecting to the fusiongroup.vn Website. We also collect information that your web browser uses every time you access the fusiongroup.vn Website, including: IP address, browser type, language used, access time, and the addresses the browser refers to.

II. Scope of Information Usage

We do not sell, share, or exchange customer's personal information collected on the website with any other third party.

The personal information collected will only be used by Us internally within the company and for one or all of the following purposes:

1. Customer support;
2. Providing information related to services;
3. Processing orders and providing services and information through our website as requested by the customer;
4. We may send information about new products, services, upcoming events, or recruitment information if you subscribe to email notifications;
5. Additionally, we will use the information you provide to support customer account management; confirm and execute financial transactions related to your online payments.

III. Information Storage Period

Regarding personal information, We will only delete this data if requested by the customer. Customers can contact us with a request through the following methods:

1. Call our Hotline: 1900 - 0332
2. Send a request to the Email: info@fusiongroup.vn

IV. Individuals or Organizations that May Access This Information

1. We only use customer information internally within the company.
2. We only provide your personal information in absolutely necessary cases when requested by the legal authorities of Vietnam.

V. Address of the Entity Collecting and Managing Personal Information

FUSION GROUP CO., LTD.

1. Address: Lô L1-06B-07B-08B Khu du lịch sinh thái cao cấp An Khánh, xã An Khánh, huyện Hoài Đức, Hà Nội
2. Phone: 1900 - 0332
3. Email: info@fusiongroup.vn

VI. Method and Tool for Users to Access and Edit Their Personal Data

Customer information is sent along with each product purchase order. Therefore, whenever customers want to change, edit, or delete their personal data, they only need to contact us via the following information:

1. Call directly to the following phone number to request: 0965.683.330
2. Send an email request to: online@fusiongroup.vn

VII. Mechanism for Receiving and Resolving Consumer Complaints

The mechanism for receiving and resolving complaints is clearly stipulated in the sections: Warranty Policy, Return Policy, and Refund Policy. Customers can resolve complaints using one of the following methods:

1. Visit the store directly at: Lô L1-06B-07B-08B Khu du lịch sinh thái cao cấp An Khánh, xã An Khánh, huyện Hoài Đức, Hà Nội
2. Call directly to the following phone number to request: 0965.683.330
3. Send an email request to: info@fusiongroup.vn

VIII. Commitment to Customer Personal Information Security

At the fusiongroup.vn website, the protection of your personal information is extremely important, and you are guaranteed that the information provided to us will be kept confidential. We commit not to share, sell, or rent your personal information to any other person. We commit to using your information only in the following cases:

1. Improving the quality of services for customers
2. Resolving disputes and complaints
3. When requested by legal authorities.

We understand that your right to protect personal information is also our responsibility, so in case of any questions or suggestions related to our privacy policy, please contact us via hotline 1900 - 0332 or email: info@fusiongroup.vn.